Bernadette H. Bryant
1401 Regal, Apt # 552
Richardson, TX 75080
Home Phone 972-235-9508
Email bernadettebyant@hotmail.com


QUALIFICATIONS
Office Skills(copier, fax, ect.)
Computer experiences: WordPerfect 5.0,5.1, & 6.0, Supercalc, Lotus 3.1 (123), Windows 95,
98,2000,& XP Windows (Microsoft Word and Excel), Quattro Pro, E-mail, Internet, Credit reports, good
typing skills, 10-key by touch, Quick learner, self-starter, and excellent customer service skills.

WORK HISTORY

06/2006 - Present T-Mobile
Technical Support Rep II
Inbound call center , responsible for troubleshooting problems with customers cell phones , disconnecting and reinstating phones , taking payments and all other billing questions with phone service.

10/2005 -06/2006 USA Mobility/Aerotek
Customer Service Rep
Inbound call center for a major pager company. Trouble shoot pager units, disconnect, reinstate, set up new service, add new units to accts., and take care of all billing and invoice issues, as well as doing credits and adjustments to customer's acct.

03/2003-9/2003 Customer Service/Sales Rep.,Sprint PCS
Inbound call center for local and long distance services. Took all calls for current long distance customers for payments and disputes on billings and as well as setting up new customers for local and long distances services as well as Earthlink services.

1998-3/2005 Manpower Temps.,(Nortel Networks),Receptionist, Admin. Asst. and Customer Service
Various positions, Nortel Networks - admin asst. to manager in the repair and return dept. and also did phone orders from customers and worked one on one with various customers about their backorders, especially Sprint and Verizon. Did all faxed orders for repairs sent over by customers.

1996-2001 Temporary, Nesco Services and Snelling Personnel
Various customer service, admin. asst. and data entry positions.

1995-1996 Customer Service Rep., Prudential Insurance of America
Verified medical benefits to members, medical fact’l, and doctors, ect. Verified claim payments and denials, as well as sending claims back for reprocessing for payment and sent out various
information to members.

1994-1995 Office Manager, Central Credit Processing(ICG)
Oversee all duties for six employees within my department, took care of all commission and sales reports for the sales department, processed credit card applications, updated all pertinent information on customers, and took care of all customer service questions and problems.

1989-1993 Detailed Assistant, JCPenney Corp. Office
General office duties for the Inventory Control Department, typed various letters, documents, and spreadsheets using WordPerfect and Supercalc.


EDUCATION
1986 Diploma, L.V.Berkner High School
1987-1989 Richland Jr. College, Dallas, TX

REFERENCES
References upon request